Terms and Conditions
Mindful Moments Terms & Conditions
Online Purchases and Terms of Sale
Eligibility and Registration
To purchase from our Site, you are required to create an account. Please follow the instructions provided to complete the registration process.
Subscribing and Subscription Renewal
By subscribing to Mindful Moments, you agree to pay your subscription fee for the goods that are delivered for the term agreed upon by both parties. Your subscription is continuous until you cancel, and if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.
Mindful Moments is a subscription service, and by signing up, you agree that it is your responsibility to cancel your own subscription by logging into your account profile. The Company does not accept responsibility to cancel your account on your behalf. It is up to the customer alone to cancel the subscription. Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. Example: If you sign up for a 6-month subscription on the 5th of June, your membership will automatically renew on December 5th.
You must cancel your subscription 24 hours before the renewal date. If you do not cancel prior to the renewal date of a calendar month, you will be charged for that month's service and you will receive a Mindful Moments box. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.
Billing & Payments
You will automatically be charged each month for your ongoing subscription. If you have committed to a subscription period lasting longer than one month (e.g., a Three-month plan, a Six-month plan), you will automatically be charged each month during that subscription period, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Further, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.
Prepaid credit/debit cards are not accepted.
For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information, and you have an ongoing subscription, you authorize us to continue billing that credit card on file, including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.
Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third-party security breaches.
You may cancel your subscription by logging into your account on the website at any time. This does not initiate any kind of refund if you fail to cancel before the renewal date.
Your subscription is continuous until you cancel, and if you cancel your membership before the end of an existing subscription commitment period, you will be charged for the remainder of that subscription period.
By stating you can cancel at any time, this directly refers to the renewal and not your commitment term.
Any discounts given on the first month of a new subscription are applied on the assumption that you stay subscribed for the entire initial commitment period. If you request to cancel before the end of the initial commitment, you no longer qualify for any discount on any boxes and must pay the one-month rate for any box you received a discount on.
You can only cancel after the first box if you select a month-to-month subscription. A 3-Month or 6-Month subscription is different, and you have agreed to stay for the entire subscription period. This policy protects the company from abuse of our discount systems given to new members who want to join up on a new subscription. If you agree to a 3-Month or 6-Month subscription, you must pay for the entire commitment before cancelling, no matter how many months you've received.
Shipping times for each box may vary depending on your location and other factors. Estimated delivery dates will be provided to you during the checkout process. Please note that any delivery dates provided are only estimates and are not guaranteed.
The Company shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Our Royal Mail delivery company is responsible for the delivery of all goods ordered. Should your box not arrive within 7 days of your payment renewal date please contact us via email email@example.com.
Returns and Refunds
All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by Inner Guidance, we will do our utmost to rectify the problem. Products must be returned unopened, unused and intact. If the products have been opened/used we will not accept a return or offer any refund, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service firstname.lastname@example.org
By subscribing to Mindful Moments, you agree to receive periodic emails and newsletters from us. If you wish to unsubscribe from these communications, you can do so by clicking the "unsubscribe" link provided in the email or by contacting our customer service team.
Warranty and Liability
The Company does not warrant or guarantee that the use of the products in Mindful Moments will be free from any adverse effects or that the products will meet your specific needs. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use the products.
By subscribing to Mindful Moments, you acknowledge and agree that you are responsible for your own health and safety when using the products. If you have any concerns or pre-existing medical conditions, we recommend consulting with a healthcare professional before using any of our products.
Termination and Changes to Terms
These Terms & Conditions we're last updated on 04/06/2023 @ 13:00